This shipping and delivery page tells you what it costs to get a snow blower to your door, how long it takes to each province, what actually happens when a pallet arrives, and where the surcharges hide. Parts go in a box. Machines go on a pallet on a truck with a tail lift, and shipping and delivery for those two things works nothing alike, so we have kept them separate throughout.
On this page
- What shipping and delivery costs
- Where our shipping and delivery service reaches
- Shipping and delivery times, province by province
- What actually happens when a pallet arrives
- Inspect before you sign
- Parts: the simple half of shipping and delivery
- Tracking your shipping and delivery
- Winter, weather and the honest caveat
- After shipping and delivery: assembly and disposal
- Common questions
What shipping and delivery costs
Shipping and delivery is free on machines over $999. Flat rate below that. Calculated by weight and destination on parts. There is no separate handling fee, no fuel levy bolted on at the last step, and no packaging charge.
The number you see at checkout before you confirm payment is the number you pay. We do not add anything afterwards, and we do not send an invoice a week later for an oversize charge we could have calculated up front.
| Order | Shipping and delivery cost | Method | Signature |
|---|---|---|---|
| Machines over $999 | Free | Freight, pallet | Required |
| Machines under $999 | $89 flat | Freight, pallet | Required |
| Parts over $99 | Free | Parcel | Not required |
| Parts under $99 | $12 to $24 by weight | Parcel | Not required |
| Attachments | Quoted at checkout | Freight, crated | Required |
The $999 threshold is calculated on the machine subtotal before tax. If a return later drops an order below the threshold, the actual freight cost we absorbed is deducted from the refund, and we show you that figure rather than inventing one. That interaction is spelled out in the returns and refunds policy.
Where our shipping and delivery service reaches
Our shipping and delivery service covers every province and reaches Yukon, Northwest Territories and Nunavut. We do not ship outside Canada, and we do not ship to a freight forwarder acting for an overseas buyer.
Because everything is stocked in Canada, nothing you buy here crosses a border on its way to you. That means no customs brokerage, no duty, and no unexpected demand from the Canada Border Services Agency at the door. This is the single largest hidden cost when Canadians buy snow equipment from American sites, and it is worth checking before you compare a price.
Post office boxes cannot receive a pallet. If your billing address is a box, give us a physical delivery address for the machine. Rural route addresses are fine but we need a phone number, because the driver will call.
Territorial and remote destinations carry a surcharge that reflects what the carrier charges us. It is shown at checkout, not afterwards. In some far northern communities freight moves seasonally, and if that affects your order we will phone you rather than let the system quote a fantasy date.
Shipping and delivery times, province by province
The shipping and delivery figures below are carrier transit times after dispatch, not including the time we take to pick and pack. Add one to two business days for that on machines, same day to one day on parts.
| Destination | Parts, business days | Machines, business days | Notes |
|---|---|---|---|
| Ontario and Quebec | 1 to 3 | 2 to 5 | Fastest lanes |
| Maritimes | 2 to 5 | 4 to 8 | Ferry to PEI and NL adds time |
| Manitoba and Saskatchewan | 2 to 5 | 4 to 8 | Winter weather dependent |
| Alberta | 3 to 6 | 5 to 9 | |
| British Columbia | 3 to 6 | 5 to 10 | Interior slower than the Lower Mainland |
| Territories | 7 to 15 | 10 to 25 | Seasonal service in some communities |
These are estimates given honestly, not promises. Under our terms and conditions a quoted date is not a contractual guarantee, because we do not control highway closures, carrier strikes or a depot backing up in December. What we do control is telling you the moment we know something has slipped.
Order timing matters more than transit time. In October the whole network is quiet and machines move at the fast end of these ranges. In the week after the first major storm, every carrier in the country is saturated, and the same lane can take twice as long. Our snow blower price guide makes the same point about cost. Buy early.
What actually happens when a pallet arrives
Freight shipping and delivery is a different animal. A two stage snow blower weighs between 90 and 140 kilograms boxed, and it travels strapped to a pallet on a transport truck. The practical consequences are worth knowing before the truck turns into your street.
The carrier calls first. You will get a phone call to arrange a delivery window, usually a four hour block. This is why the phone number is mandatory on machine orders and why an unanswered phone is the most common cause of a delay.
Curbside is the standard service. The driver brings the pallet down on a tail lift and leaves it at the end of your driveway. They are not required to bring it into a garage, and on a snowy day they frequently cannot.
You need a plan for moving it. A boxed machine on a pallet is not a one person lift. Most people cut the straps at the curb, unbox in place and walk the machine up the drive on its own wheels, which is far easier than moving the crate.
Somebody must sign. Freight deliveries require a signature. If nobody is there the carrier reattempts, and a second failed attempt is chargeable.
Inspect before you sign
The most useful sixty seconds in this entire shipping and delivery process happen at the curb, before you put your name on anything.
Walk around the pallet. Look for crushed corners, punctures, water staining, a leaning load or broken strapping. If you see any of it, write damaged on the carrier’s paperwork before signing. That single word preserves everyone’s position and makes a claim straightforward.
A clean signature is treated across the Canadian freight industry as your confirmation that the goods arrived in good order. It does not extinguish your rights, but it makes proving transit damage considerably harder for us both.
If you discover damage after the driver has gone, tell us within forty eight hours through the contact page with photographs of the packaging, the damage and the label. We file the carrier claim ourselves. You are never asked to negotiate with a freight company on our behalf, and we do not wait for their process to finish before replacing your machine. The full procedure is in the returns and refunds policy.
Parts: the simple half of shipping and delivery
Parts are the easy half. A belt, a shear pin kit, a paddle set or a cable goes in a box, moves as a parcel, needs no signature and usually arrives faster than the estimate.
Most parcels move with Canada Post or a national courier depending on weight and destination. Tracking is emailed the moment the label is generated, not when the parcel is scanned, so there is often a gap of a few hours before the number goes live.
Parts orders placed before early afternoon on a business day generally ship the same day. This matters in February, when a broken belt is the difference between a cleared driveway and a shovel. Our snow blower parts catalogue prints the manufacturer stock number on every listing so you can order the right one first time, and the snow blower repair guide shows where that number is stamped on the machine.
A part ordered with a machine ships with the machine unless you ask otherwise. If you need the part urgently and the machine can wait, say so and we will split the shipment at no extra cost.
Tracking your shipping and delivery
Every shipping and delivery starts with a dispatch email carrying a tracking number. Freight tracking is coarser than parcel tracking: expect a scan at origin, one or two in transit and one on delivery, rather than a continuous trail.
A long gap between scans on a freight shipment is normal and is not evidence that anything is lost. A pallet crossing the prairies in January can go three days without an update simply because it does not pass a scanning point.
Two statuses cause most of the worry. In transit, delayed almost always means weather or a depot backlog and resolves itself. Awaiting customer contact means the carrier has tried to call you and could not reach you, and it will sit there indefinitely until someone picks up.
If a shipment has genuinely not moved for five business days, contact us rather than the carrier. We hold the contract, we can open a trace, and we can escalate in a way a consignee usually cannot.
Winter, weather and the honest caveat
We sell snow equipment in a country that gets a great deal of snow, which creates an obvious tension: the conditions that make you want a machine are the same conditions that slow shipping and delivery down.
Highway closures in the mountain passes, blowing snow on the prairie corridors, freezing rain in southern Ontario and ferry cancellations to the island provinces all stop freight. None of it is within our control and none of it is within the carrier’s. Historical snowfall data for your own region is published by Environment and Climate Change Canada if you want to see how often your corridor is affected.
What we commit to on shipping and delivery is simple. We tell you as soon as we know, we do not invent reassuring dates, and if a weather delay makes the machine useless for the storm you bought it for, you can cancel for a full refund even after dispatch. That is a better deal than the terms and conditions strictly requires, and we offer it because the alternative is selling someone a machine that arrives in April.
The real answer is to buy before the season. Every problem described on this page is rarer in October than in January. Our best snow blowers in Canada and the sizing tool on our home page exist so you can make that decision early rather than under pressure.
After shipping and delivery: assembly and disposal
Shipping and delivery ends at the curb, but the job does not. Machines arrive largely assembled. Typically the handlebars need raising and bolting, the chute crank needs connecting, and the cables need a check for free play. Expect twenty to forty minutes with the supplied tools.
Gas machines ship without fuel, which is a transport requirement rather than a cost saving. Some ship without oil in the crankcase and some ship with it, and the manual will tell you which. Running an engine dry destroys it in minutes, so check before you pull the cord. Our snow blower repair guide covers first start setup.
Battery machines arrive with the battery at a partial charge for transport safety. Charge fully before the first use.
The pallet and the carton are yours to dispose of. Cardboard is recyclable everywhere in Canada. Pallets are usually accepted at municipal depots and are frequently taken free by anyone who heats with wood. We do not currently offer packaging takeback, and we would rather say that plainly than imply a service we do not run. Related pages: the warranty policy for what happens if something is wrong on first start, the payment and security page for how the money moved, and the privacy policy for what the carrier receives about you.
Common questions
Is shipping really free on machines?
Yes, on machines with a subtotal over $999 before tax, anywhere in Canada except remote and territorial postal codes where a surcharge applies and is shown at checkout. Below $999 it is a flat $89.
Will the driver bring the snow blower into my garage?
No. Curbside is the standard freight service. The driver lowers the pallet on a tail lift and leaves it at the end of the driveway. Most people cut the straps there, unbox in place and walk the machine up the drive on its own wheels.
Do I have to be home for the delivery?
For a machine, yes, because freight requires a signature. The carrier calls ahead to arrange a four hour window. Parts arrive as ordinary parcels and need no signature. A second failed freight attempt is chargeable.
How long does a snow blower take to reach British Columbia?
Five to ten business days in transit after dispatch, plus one to two days for us to pick and pack. The Interior runs slower than the Lower Mainland, and winter weather in the mountain passes can extend it.
Will I be charged duty or customs fees?
No. Everything is stocked in Canada, so nothing crosses a border on the way to you. There is no brokerage, no duty and no demand at the door, which is the main hidden cost when Canadians buy from American sites.
What do I do if the pallet looks damaged?
Write damaged on the carrier’s paperwork before you sign. If you only notice afterwards, tell us within forty eight hours with photographs of the packaging, the damage and the label. We file the carrier claim and replace or refund without waiting for it to conclude.
My tracking has not updated in three days. Is it lost?
Almost certainly not. Freight tracking only scans at a few points, so a pallet can cross the prairies without an update. If nothing has moved for five business days, contact us rather than the carrier, because we hold the contract and can open a trace.
Does the machine arrive assembled and fuelled?
Largely assembled: handlebars, chute crank and a cable check, about twenty to forty minutes. Gas machines ship without fuel as a transport requirement, and some ship without oil, so check the manual before pulling the cord.