These terms and conditions are the contract between you and Snow Blowers Canada every time you place an order. They cover when the contract actually forms, what happens when a price is wrong, who carries the risk while a pallet is on a truck, and what we are and are not responsible for. They are written to be read, which is why there are no capitalised paragraphs and no clauses that exist only to be unreadable.
On this page
- Who these terms and conditions are between
- When the contract actually forms
- Prices, taxes and what happens when a price is wrong
- Ordering, stock and the right to limit quantities
- Delivery, title and who carries the risk
- Acceptable use of this website
- Product safety and correct use
- What we are liable for, and what we are not
- Email, messages and consent
- Accounts, suspension and fraud controls
- Governing law and how disputes get resolved
- The general clauses, in plain English
- Common questions
Who these terms and conditions are between
These terms and conditions are an agreement between Snow Blowers Canada, the operator of snowblowerscanada.com, and you, the person placing an order or using the site. Throughout, we and us mean the retailer and you means the customer.
They apply to every visit and every purchase. By browsing, adding to a cart or checking out you accept them as they stand at that moment. If you do not accept them, the correct response is not to order, and you are welcome to read our buying guides without buying anything.
Several other documents form part of the same agreement and are incorporated here by reference: the privacy policy, the returns and refunds policy, the shipping and delivery policy, the warranty policy and the cookie policy. Where a specific policy is more detailed than these terms and conditions on a point, the specific policy governs that point.
We can change these terms and conditions. A change applies to orders placed after it takes effect and never retroactively to an order already accepted. The version in force when you checked out is the one that governs your purchase, which is why the order confirmation email is worth keeping.
When the contract actually forms
This is the clause most people skip and the one that matters most. An order is an offer from you to buy. It is not a contract yet.
The automatic email you receive immediately after checkout is an acknowledgement that we have received the offer. It confirms what you asked for and what your card was authorised for. It does not, on its own, form a contract.
The contract forms when we dispatch the goods, or when we send a separate email confirming acceptance, whichever happens first. Up to that point we may decline the order. We do so rarely and only for real reasons: the item is genuinely out of stock, the price was wrong by an obvious margin, we cannot deliver to the address, or the payment fails verification.
If we decline, you are charged nothing, and any authorisation on your card is released. We will tell you why rather than sending a bare cancellation. These terms and conditions do not give us a right to cancel an accepted order simply because we would rather have sold the machine at a higher price later in the season.
Prices, taxes and what happens when a price is wrong
Every price on this site is in Canadian dollars. Prices shown on product pages exclude sales tax, which is calculated at checkout according to the province you are shipping to, and exclude shipping unless the order qualifies for free freight.
Because tax is provincial, the same machine costs a different total in Alberta than in Nova Scotia. That is not a surcharge, it is the applicable rate, and the breakdown appears before you confirm payment.
Pricing errors happen. A decimal moves, a supplier feed updates badly, a clearance rule applies to the wrong category. Where an error is obvious, meaning any reasonable person would recognise it as a mistake rather than a promotion, these terms and conditions let us decline the order rather than honour it. A 34 inch two stage machine listed at nineteen dollars is an error, not a deal.
Where the error is marginal and we have already accepted the order, we honour the price. We do not claw back small differences after dispatch. Our published snow blower price guide sets out the normal bands for each class so you can see what a plausible price looks like.
| Element | Shown where | Included in the headline price? | Varies by |
|---|---|---|---|
| Product price | Product page | Yes | Model and season |
| Sales tax | Checkout | No | Province of delivery |
| Standard shipping | Checkout | No, free over the threshold | Weight and distance |
| Freight surcharge | Checkout | No | Remote or island postal codes |
| Restocking fee | Returns policy | Not applicable | Change of mind only |
Ordering, stock and the right to limit quantities
Stock figures on the site are as accurate as we can make them and are updated continuously, but they are not a guarantee. Two people can add the last 28 inch machine to a cart within the same minute. If that happens we contact the second customer immediately with an honest lead time and a full refund option.
We may limit quantities per customer on clearance and promotional lines. This is aimed squarely at resellers buying out a discounted line to flip it, not at a household buying two machines for two properties. If you genuinely need six units, talk to us through the contact page and we will quote you properly rather than letting an automated rule refuse you.
We sell to consumers and to trade customers in Canada. We do not currently ship outside Canada. Orders placed with an overseas billing address and a Canadian shipping address are held for verification, which is a fraud control and not a judgement about you.
Delivery, title and who carries the risk
Risk of loss or damage passes to you when the goods are delivered to the address you gave, not when they leave our warehouse. If a pallet is destroyed in transit, that is our problem and our carrier claim, and you get a replacement or a refund.
Title, meaning legal ownership, passes when we have received payment in full. In practice for a card order those two moments are close together.
Delivery dates we quote are estimates in good faith based on carrier service levels. They are not contractual guarantees, and these terms and conditions do not make us liable for a storm closing the Coquihalla or a carrier depot backing up in the week before Christmas. What we will do is tell you as soon as we know, and give you the choice of waiting or cancelling for a full refund. The detail on service levels by region is on the shipping and delivery policy.
If nobody is available to receive a freight delivery at the agreed window and the carrier has to make a second attempt, the redelivery fee is chargeable to you. Freight carriers call ahead precisely so this does not happen.
Acceptable use of this website
You may browse, search, read and buy. You may quote short passages from our guides with a link back. What you may not do is scrape the catalogue wholesale, republish our product descriptions as your own, attempt to interfere with the site’s security, or place orders using someone else’s payment method.
The product copy, the buying guides, the sizing tool and the photography we have produced ourselves are our intellectual property. Manufacturer photographs and trademarks belong to their owners and appear here under the ordinary right to describe and sell the goods. Mentioning a brand does not imply that brand endorses us.
If you send us a review, a photograph of your driveway or a suggestion, you keep ownership of it and you give us permission to publish it alongside your first name and province. You can withdraw that permission at any time and we will take it down. How we handle the personal information in such a submission is set out in the privacy policy.
Product safety and correct use
Snow blowers are powered machines with an exposed auger and an impeller that spins fast enough to remove fingers. Nothing in these terms and conditions transfers the manufacturer’s safety obligations to you, and nothing in them excuses us from describing a machine accurately. What they do say is that you are responsible for operating it as the manual instructs.
Never clear a blocked chute by hand. Use the clearing tool supplied with the machine, with the engine off and the auger stopped. Impeller injuries are the most common serious accident in this category and they happen to experienced operators who took one shortcut. The Canadian Centre for Occupational Health and Safety publishes the standard guidance and our snow blower repair guide covers safe unjamming step by step.
Machines sold here carry the certification marks required for sale in Canada. Electrical equipment is certified to the relevant standard, and the recognised certification body most Canadians will see on a label is CSA Group. Do not modify a machine, remove a guard or defeat a dead man control. Doing so voids the manufacturer warranty and, more importantly, is how people get hurt.
What we are liable for, and what we are not
We are liable for what we do. If we send the wrong machine, damage one in handling, or describe a product inaccurately, we fix it at our cost. If a product is defective, the warranty policy applies and you also retain your statutory rights.
We are not liable for indirect or consequential losses: the contract you lost because your driveway was not cleared, the towing bill when a car got stuck, the cost of hiring a plow while a warranty repair was in progress. This limitation is standard in retail terms and conditions across Canada, and it exists because those losses are unforeseeable and unbounded from our side.
Our total liability for any claim connected to an order is limited to the amount you paid for that order. That cap does not apply, and cannot legally apply, to death or personal injury caused by our negligence, to fraud, or to anything else that provincial or federal law says cannot be limited. Where consumer protection legislation gives you a right, that right survives whatever this section says. The federal Competition Bureau Canada enforces the rules against misrepresenting those entitlements.
Email, messages and consent
Placing an order means we will email you: an acknowledgement, a dispatch note, tracking, and any message needed to complete the delivery. Those are transactional and you cannot unsubscribe from them, because they are how you find out where your machine is.
Marketing email is separate, opt in, and governed by Canada’s Anti Spam Legislation. We ask for consent explicitly, we identify ourselves in every message, and the unsubscribe link works. Nothing in these terms and conditions is a substitute for that consent and we do not treat accepting terms as permission to market to you.
Notices under this agreement, from either side, are valid by email. Ours go to the address on your order. Yours should go through the contact page so they reach a person rather than an unmonitored inbox.
Accounts, suspension and fraud controls
You are responsible for keeping your account password confidential and for orders placed through your account. Tell us immediately if you think someone else has access and we will lock it.
We may suspend or close an account that is being used fraudulently, that is being used to abuse the returns and refunds policy systematically, or that is being used to harass our staff. Closing an account does not cancel a contract we have already accepted, and it does not remove your warranty on machines already purchased.
High value orders sometimes trigger a manual verification step, typically a phone call or a request to confirm the billing address with your issuer. This is a fraud control that protects the cardholder, who is often not the person placing the order when something is wrong. It usually adds a few hours, not days.
Governing law and how disputes get resolved
These terms and conditions are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If you are a consumer resident in another province, that choice does not remove the protections of your home province’s consumer legislation, which apply regardless.
The order of escalation we ask you to follow is simple and it is not a delaying tactic. Contact us first through the contact page with the order number and the problem. If we cannot resolve it, ask for it to be escalated and we will put it in front of someone who can make a decision. Only after that should anyone be thinking about a tribunal.
If we still cannot agree, your provincial consumer affairs office is the next step and it costs nothing. In Ontario that is Consumer Protection Ontario. Small claims court remains available to you for amounts within its limit. Nothing in these terms and conditions requires you to arbitrate, waives your right to a court, or prevents you from joining a class proceeding.
The general clauses, in plain English
Severability. If a court decides one clause is unenforceable, that clause is struck out and the rest of these terms and conditions continue to apply. The whole agreement does not collapse because one sentence was too wide.
No waiver. If we do not enforce something once, we have not given up the right to enforce it later. Letting a return through at day thirty two as a goodwill gesture does not make the window thirty two days forever.
Entire agreement. This document plus the policies it references is the whole agreement. A conversation with a member of staff cannot vary it unless we confirm the variation in writing, which protects you as much as us.
Force majeure. Neither side is in breach for failing to perform because of something genuinely outside their control: a blizzard closing a highway, a carrier strike, a manufacturer plant shutdown. We will still refund you rather than hold your money indefinitely.
Assignment. You cannot transfer your rights under an order to someone else without asking us. This matters mostly for warranty, which is covered on the warranty policy. Related pages worth reading alongside this one are the payment and security page and the accessibility statement.
Common questions
When does the contract actually form?
When we dispatch the goods, or when we send a separate email accepting your order, whichever is first. The automatic confirmation you get immediately after checkout is an acknowledgement that we received your offer, not an acceptance of it.
Can you cancel my order after I have paid?
Only before acceptance, and only for real reasons: genuine stock failure, an obvious pricing error, an undeliverable address, or a failed payment verification. You are charged nothing and we tell you why. We cannot cancel an accepted order because we would rather sell the machine for more later.
What happens if a price on the site is obviously wrong?
If any reasonable person would recognise it as a mistake rather than a promotion, we can decline the order. A two stage machine listed at nineteen dollars is an error. Where the difference is marginal and we have already accepted, we honour it.
Are the prices shown including tax?
No. Prices are in Canadian dollars excluding sales tax, which is calculated at checkout based on the province you are shipping to. Shipping is also added at checkout unless the order qualifies for free freight.
Who is responsible if the machine is damaged in transit?
We are. Risk passes to you on delivery to your address, not when the pallet leaves our warehouse. Damage in transit is our carrier claim to file, and you get a replacement or a refund.
Is your liability really capped at what I paid?
For indirect and consequential losses, yes, and that cap is standard in Canadian retail terms. It does not and legally cannot apply to death or personal injury caused by our negligence, to fraud, or to any right your provincial consumer legislation gives you.
Which province’s law applies?
Ontario law and the federal law that applies there. If you live elsewhere in Canada, that choice does not strip you of your own province’s consumer protections, which continue to apply.
Do I have to go to arbitration if we disagree?
No. Nothing here forces arbitration, waives your right to court, or stops you joining a class proceeding. We ask you to contact us first, then your provincial consumer office, both of which are free.